FAQ

Shipping & Delivery

Where do you ship to?
We currently ship within the UAE only.

How long does delivery take?
Orders are processed within 24–48 hours. Once your parcel is picked up, delivery is within 24–48 hours.

How much is shipping?
Shipping fee is AED 25. Enjoy free shipping on all orders worth AED 250 and above!

How can I track my order?
Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status.

Returns & Exchanges

What is your return policy?
We accept returns within 7 days of delivery, provided the item is unused, unworn, and in its original packaging.

How do I initiate a return?
Please contact us via our Contact page with your order number and reason for return. Our team will guide you through the process.

Can I exchange an item?
Yes, exchanges are available within 7 days of receiving your order, subject to stock availability.

Are there items that cannot be returned?
For hygiene reasons, certain items such as earrings may not be eligible for return unless they are faulty or damaged upon arrival.

Payments

What payment methods do you accept?
We accept all major credit and debit cards, as well as buy-now-pay-later options including Tabby and Tamara for eligible orders.

Is my payment information secure?
Absolutely. All transactions are processed through secure, encrypted payment gateways. We do not store your card details.

Can I pay in installments?
Yes! With Tabby and Tamara, you can split your purchase into easy, interest-free installments at checkout.

Product Care

How do I care for my La Vega jewelry?
To maintain the beauty of your pieces, avoid contact with water, perfume, and harsh chemicals. Store your jewelry in a cool, dry place — ideally in the pouch or box provided.

Will my jewelry tarnish?
Our pieces are crafted with quality materials to minimize tarnishing. With proper care, your jewelry will retain its finish for a long time.

Can I wear my jewelry in the shower or while swimming?
We recommend removing your jewelry before showering, swimming, or exercising to preserve its quality and longevity.

Orders & General

Can I modify or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible if you need to make changes. We cannot guarantee modifications once an order has been dispatched.

Do you offer gift wrapping?
Yes! All La Vega orders are beautifully packaged, making them perfect as gifts. Gift cards are also available in our store.

How do I contact customer support?
You can reach us via the Contact page on our website. We aim to respond to all enquiries within 24–48 hours.